1. MAKING A BOOKING AND
PAYMENT
a) As competitive hotel prices have been negotiated,
1 night deposit for hotels (outside 28 days) and full
payment (within 28 days prior to arrival) is required at the
time of booking.
b) Once we have received your instructions and payment in
full we will send you a confirmation of your booking by fax
or by E-mail or mail depending how your booking is
processed. The confirmation is our acceptance of your
booking and a legally binding contract will then exist
between us. We cannot guarantee that we will be able to
cater for any requests.
The client must submit a valid
email address on the Reservation Form. This email address will
be used for all future correspondence relating to your
booking. All care must be taken by the client to ensure that
the information provided in the Reservation form is correct.
It is the client's responsibility to advise Holidaybound
T/A Hotel-Net
if an error in the email address was submitted on the
Reservation Form or any other correspondence. Holidaybound
T/A Hotel-Net
takes no responsibility for any incorrect information
submitted.2. OUR PRICE GUARANTEE
A full price will be given before you confirm your
booking which you may accept or not. We guarantee that we
will not change the price of your holiday once we have
accepted your booking. It may be necessary to charge you
Value Added Tax (VAT) where there is a change in the
applicability or the rate, over which we have no control.
3. CHILDREN AND INFANTS
Our policy regarding special rates for children and
infants is available on request, but wherever possible
children stay free or 50%. Exact prices are shown when
prices are confirmed on our secure server. Free children
rates do not normally include meals, which are to be paid
direct to hotels as taken.
4. STAR RATINGS given to hotels are
our own, having inspected them. Ratings are our opinion of the
overall "package" of quality, comfort, facilities, and
service. They do not automatically mean that a specific
facility is present. Our ratings can also be higher or lower
than official ratings, since the latter sometimes do not
reflect the real standard of the hotel for bureaucratic or
historic reasons.
5. IF YOU CHANGE OR CANCEL YOUR HOLIDAY
If you want to change or cancel your holiday, you
must do so in writing. Cancellations made directly
with hotels will not be effective. We cannot
guarantee that any requests for amendments will be
satisfied. However, if you wish to make any alteration to
your booking (including a transfer of your booking to
another person) after it has been accepted by us, we will
try to accommodate your requirements, subject to
availability and payment by you of an alteration fee.
The alteration fee is
£20
per booking, each time a booking is changed, unless it is to
increase the value of the booking. Any alteration made
within 3 days of arrival to your hotel
will be treated as a cancellation and you will have to pay
the charges set out below.
If you cancel
your holiday at any time after your booking has been
accepted by us, then we impose the following administration
charges:
Cancellation
Policy - (Hotel only) Important please read
| AMENDMENTS -
No charge for increasing the value of your original
booking |
Notice period
|
Charges |
0-72 hours (3
working days*)
|
No amendment
allowed. Full cancellation charges will apply.
|
Outside 72
hours - 1 week
|
£15.00 per
booking/€20 per booking/$25 per booking plus credit card
refund charge (2% - 4%) |
| More than 1
week |
£10.00 per
booking/€15 per booking/$20 per booking plus credit card
refund charge (2% - 4%) Only If the booking value has
been decreased. |
No refunds will be issued in respect of unused portion of hotel accommodation.
Any cancellations signed by the person who made the original booking must
be sent to
our office by fax as e-mails are not acceptable.
We strongly recommend taking trip cancellation insurance.
In the very unlikely event that the
hotelier cannot provide the booked accommodation, the client
understands that the hotelier's responsibility is to find an
alternative of at least a similar standard, and provide
transportation as appropriate to this alternative hotel.
Holidaybound T/A Hotel-Net
takes every precaution to ensure hotels are
professionally managed so that any such occurrence is
extremely rare. Holidaybound shall have no liability in
respect of any other costs, losses or damages existing out
of or in connection with relocation of accommodation since
such relocation is outside
Holidaybound T/A Hotel-Net's control.
6.
Whilst every effort is made to ensure your requested room type
is available, we cannot guarantee the actual bedding
configuration of the room. These requests are forwarded to
the hotel and are subject to availability on the day of
check-in. All additional requests (smoking room, etc) are also
subject to availability and cannot be guaranteed by Holidaybound
T/A Hotel-Net.
6A. Twin/Double rooms: Since hotels
often have many more twin rooms than doubles, they might
occasionally allocate a twin even though a double room is
reserved. If a double bed is of paramount importance to you
we suggest that you advise us of this and we will ensure that
this is communicated to the hotel. In many destinations and
hotels, all double rooms are made up of two single beds pushed
together and made up as a double bed.
6B. Triple/Quad rooms: Hotels may
provide triple/Quad room facilities, which have foldable or
rollaway beds, as opposed to standard single beds. A triple
room usually contains 1 Double bed plus a single or 'rollaway'
bed or 3 separate beds, one of which may be a 'rollaway' bed.
Either may result in a room of restricted space.
7. Special offers
involving free nights are always for a maximum of one free
night Long stay bookings can not be split into two to get more
free nights. In both cases, such split bookings may be refused
by the hotel on arrival or rack rates charged.
8.
During trade fairs and festivals
hotels often impose supplements or do not give us our usual
reductions, which means that the price that you pay may be
higher than the hotel's published rate. This can happen at any
period when rooms are very scarce and when we reserve rooms
many months in advance to ensure some availability for our
customers. We will only sell a room at higher than the
published rate if we feel the customer's interest is better
served by having this room rather than finding nothing
available at all. For such busy periods and only at the
customer's request, we sometimes find rooms in hotels which we
have not seen but have been reliably recommended to us. We do
this to be of service in difficult periods and the customer
accepts that we are acting in good faith, by relying on a
third party for such hotels not vetted by Holidaybound.
9.
Check-in/out times vary from hotel
to hotel. Check-in can not normally be guaranteed before
15:00hrs and check-out is normally necessary by 11:00hrs.
10. If a customer is dissatisfied
with any aspect of his hotel, this MUST be brought to the
attention of the hotel management immediately and the hotel
management must be given adequate opportunity to rectify the
situation from the outset. If the hotelier cannot resolve
matters to the client's satisfaction, Holidaybound must also
be contacted at the earliest opportunity. If having taken the above action
the client is still dissatisfied, complaints should be
received in writing within fourteen days of the clients'
return (or for agents, within fourteen days of the agent
being notified).
11. Every care is taken to
ensure that hotel descriptions are accurate. Descriptive
material on hotels and services is drawn from information
provided by the hotel. As an accommodation booking agency
(as opposed to a tour operator),
Holidaybound T/A Hotel-Net cannot be held
responsible for any inaccuracies in such information, nor
can liability be accepted for changes to facilities which
are not communicated to us by the hotel. Particular features
or facilities in hotel descriptions form part of the hotel's
standard offering and their availability cannot be
guaranteed unless specifically requested by the client and
confirmed byHolidaybound
T/A Hotel-Net
in writing.
If you have taken out the recommended
insurance you may be able to make a claim under the
cancellation section of your policy, subject of course, to
the terms of the policy.
Amendments
Notice period
|
Charges
|
|
0-72 hours (3 working days*) |
Full
cancellation - no refunds due. |
| 3
days - 7 days prior to
arrival |
Loss 1 night
deposit |
|
8 days - 1 month prior to
arrival |
£ 10 or $ 18 or
€ 15 per
person |
|
More than 1 month |
£ 5 or $
8 or € 7 per person |
|
No refund in respect
of unused portion of hotel accommodation.
We strongly recommend taking trip cancellation insurance in your
country of origin. |
Note:
1. All cancellations must be made in writing and must be faxed
to 44-207-4309600
2. Cancellations made directly with the hotels will not be
accepted. |
*Working days are Monday -
Friday from 09:30 to 17:30
12.
Amendments and changes where EITHER the number of rooms
(irrespective of room type) OR the number of nights
decreases will be charged as above. An Amendment must be
confirmed back to you by one of our consultants. If you have
not received a confirmation of the amendment within 24 hours
after submission, it means we have not received it and you
must resubmit it. All amendments are subject to
availability. Amendments directly made with the hotels will
not be accepted.
13.
If you do not arrive at the accommodation on the date on
which you booked, then you will only be entitled to amend
the hotel reservation from the time when Holidaybound receives notification from you during
Holidaybound's working hours. Our
office hours are Monday - Friday: 09:30 to 17:30. All such
amendments are subject to you incurring the charge for the
next twenty-four hours accommodation after
Holidaybound's receipt of
notification. If you leave the accommodation earlier than
the date on which you booked to leave, then there will be no
refund for the unused portion of your stay.
Cancellations notified directly to the hotel will not be
effective. Requests for cancellations and amendments must be
made in writing to Holidaybound Ltd. t/a
Hotel-Net.
14.
Holidaybound T/A Hotel-Net makes no
warranty or representation about the suitability of any
product or service purchased by the customer. Where permitted
by law, the liability of Accommodation Line shall
not exceed the price of the product or service purchased
by the Customer.
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